Petal & Posy Florals guarantees that all of the flower arrangement orders are fresh, to the desired value, and is of good quality. All of our flowers are arranged by a professional florist.

If a customer is unhappy with a Petal & Posy Florals product we will discuss this issue with you and provide a suitable outcome. If it is accepted that the complaint is justified we will either give a full refund of the original amount paid or provide a replacement. Refunds/replacement only applies to locally delivered goods. Complaints must be made within 24hrs of delivery/pickup, they must be made directly to us either by email: petalandposyflorals@outlook.co.nz or by phone: 02108349955. 

We cannot accept products for return if they have been damaged by our couriers, we take great care when packing goods if they are going to be delivered to you by courier. Petal & Posy Florals cannot take responsibility for any damaged goods or lost goods occurring in transit, however we will do the best we can to help you resolve this with the courier company. 

Petal & Posy Florals is unable to cancel any order that has already been made up or with less that 24 hours notice

Nationwide and regional seasonal conditions may affect the supply and availability of some flowers and foliage. In some circumstances Petal & Posy Florals may need to substitute one flower or foliage variety for another in order to fulfill your order. While we do our best to make your order as shows on the photo, the pictures are only a guide to the style of flowers that will be picked up/delivered. All substitutions will be made to the equivalent value and quality of the order. 

All pricing on petalandposyflorals.co.nz is in New Zealand Dollars (NZD)

We review our flower prices regularly due to market fluctuations throughout the year. Flowers cost us more during the winter and at peak periods such as Valentines Day & Mothers Day. During these times bunch size may decrease, but orders will always be done to the price & style of the order. 

When an order is delivered whether it is by our courier or the owner of Petal & Posy Florals (India Bolger) upon drop off no signature is required. If no one is home your flowers and/or gifts will be left on your front door step or in a sheltered place. If there are dogs or we cannot access the property the flowers and/or gifts will be returned to Petal & Posy Florals and we will contact either the recipient or the sender to arrange pick up or re-delivery (re-delivery will incur an extra charge).

We do not have access to credit card details

TERMS OF SERVICE

OVERVIEW

This website is operated by Petal & Posy Florals. Throughout the site, the terms “we”, “us” and “our” refer to Petal & Posy Florals. We offer this website, including all information, products and services to you, the “User”, conditioned upon your acceptance of all terms, conditions, polices and notices stated here. 

You can review the most current version of the Terms Of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms Of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

BINDING TERMS

By visiting our site and/or purchasing something from us either via our website, through social media or over the phone, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms Of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use our service.

USE OF THE WEBSITE

Users may only use this website in accordance with these Terms, Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Petal & Posy Florals makes no representation or warranty that the website is appropriate or available for use in all countries or that the content satisfies the laws of all countries.

Users may only access the website through standard web browsers, and not via methods such as scraping, data mining, the use of a robot or spider, automation or any similar method of extraction or monitoring.

NO ILLEGAL USE

No user may use our website or our products/services for any illegal or unauthorized purpose. No user may publish or use Petal & Posy Florals trademarks, branding or logos without Petal & Posy Florals prior written consent. 

INTERFERENCE WITH THE WEBSITE

Users must not introduce, cause introduction of, or transmit any worms or viruses or any code of destructive nature that in any way compromises or may compromise the Website. 

WEBSITE MALFUNCTIONS

We will attempt to promptly address all technical issues that may arise on the Website. We are not liable for any loss or damage caused as a result of any Website malfunctions, the Website being down or performing slowly, or any viruses or other forms of interference that may cause damage to the Users computer system. 

CHANGES TO THE WEBSITE

We are permitted to modify the contents of this site at any time, but we also have no obligation to update any information on our site. You agree it is your responsibility to monitor changes to our site.

USE OF IMAGES AND PHOTOGRAPHY

Any user accessing this website is not permitted to copy, save or use any of the images and photography without any prior written consent of Petal & Posy Florals.

THIRD PARTY LINKS

Third party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or its accuracy. We will not have any liability or responsibility for any third-party materials, services, products or websites.

Unless stated otherwise by Petal & Posy Florals, any link on this Website which directs you to another website does not imply endorsement, approval or recommendation of that site, their operators or their products/services.

PRODUCTS AND SERVICES

Some products and/or services may have limited quantities and we also reserve the right to limit the sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis. 

All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any products at any time. We shall not be liable for you or any third-party for any modification, price change, suspension or discontinuance of the Service.

Our products are subject to return or exchange only according to our Return Policy.

We have made an effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

ERRORS< INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).

USER INFORMATION

Upon registering to use Petal & Posy Florals products and/or services via the Website, all users agree to provide true, accurate, current and complete information about themselves as promoted by the Website and to promptly notify us of any changes to their User Information in order to ensure that it remains true, accurate, current and complete.

INDEMNIFICATION

Each user agrees to indemnify, and will keep indemnified, Petal & Posy Florals against all forms of liability, actions, proceedings, demands, costs, charges and expenses which Petal & Posy Florals may incur or be subject to as a result of that user’s use of the website or breach of these Terms Of Service.

ORDER AMENDMENTS & ORDER CANCELLATIONS

In some circumstances you may be able to make a change to your order within a reasonable timeframe before delivery or pickup. Please contact us as soon as possible if you wish to make a change to your order.

 If your flowers and/or gifts have been made and/or are out for delivery, we are unable to offer a refund. 

PERSONAL INFORMATION

We are committed to the protection of personal information in compliance with New Zealand laws and we will keep all your personal information confidential. All information, data or other content generated through each user’s use of the Website is governed by our privacy policy. 

SEVERABILITY

If any provision in these Terms becomes invalid or unenforceable, the remainder of these Terms will remain valid and enforceable to the fullest extent permitted by law. 

TERMINATION

These Terms Of Service are affection unless and until terminated by either us or you. You may terminate these Terms and Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If a User does not abide by these Terms, Petal & Posy Florals may terminate or suspend that Users account with us and refuse to provide any products/services to that User. We reserve the right to refuse service to anyone for any reason at any time

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms Of Service shall not constitute a waiver of such right or provision. Petal & Posy Florals will not be deemed to have waived any rights under these Terms unless expressed in writing and signed by Petal & Posy Florals. A failure to exercise (or a delay in exercising) any right by Petal & Posy Florals under these Terms will noy equal a waiver of that right. Any waiver will not constitute a waiver of any subsequent rights or any other provision in these Terms.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, suspending any prior contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms Of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SHIPPING POLICY

When an order is delivered whether it is by our courier or the owner of Petal & Posy Florals (India Bolger) upon drop off no signature is required. If no one is home your flowers and/or gifts will be left on your front door step or in a sheltered place. If there are dogs or we cannot access the property the flowers and/or gifts will be returned to Petal & Posy Florals and we will contact either the recipient or the sender to arrange pick up or re-delivery (re-delivery will incur an extra charge).

We cannot accept products for return if they have been damaged by our couriers, we take great care when packing goods if they are going to be delivered to you by courier. Petal & Posy Florals cannot take responsibility for any damaged goods or lost goods occurring in transit, however we will do the best we can to help you resolve this with the courier company. 

RETURN & REFUND POLICY

If a customer is unhappy with a Petal & Posy Florals product we will discuss this issue with you and provide a suitable outcome. If it is accepted that the complaint is justified we will either give a full refund of the original amount paid or provide a replacement. Refunds/replacement only applies to locally delivered goods. Complaints must be made within 24hrs of delivery/pickup, they must be made directly to us either by email: petalandposyflorals@outlook.co.nz or by phone: 02108349955. 

We cannot accept products for return if they have been damaged by our couriers, we take great care when packing goods if they are going to be delivered to you by courier. Petal & Posy Florals cannot take responsibility for any damaged goods or lost goods occurring in transit, however we will do the best we can to help you resolve this with the courier company. 

CONTACT US

If you have any questions relating to our Terms Of Service and/or policies please contact us at info@petalandposyflorals.co.nz